Terms and ConditionsOur Refunds Policy
This page describes how we calculate refunds and outlines our policy on gift refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs).
Toysafari.co.uk will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.
Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK.
Your Statutory Rights
Note: We have extended our returns policy for the Christmas season to enable you to start your Christmas shopping early. Items purchased from Toysafari.co.uk and dispatched between November 1, 2006 and December 31, 2006 inclusive may be returned before midnight on January 31, 2007 for a full refund, subject to all other conditions outlined in our returns policy.
At Toysafari.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we also cannot accept cancellations of contracts for the purchase of gaming cards or boxed games or any product where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please email us at Toysafari@hotmail.co.uk, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us using the personalised return label that we will have emailed you so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Return a Damaged or Incorrect Item
This page explains what to do if you've received a damaged, defective or incorrect item from Toysafari.co.uk. This returns policy does not affect your statutory rights.
Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.
If the item was damaged in transit
Note: in the event of Toysafari.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Toysafari.co.uk within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.