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Terms and Conditions

Our Refunds Policy
This page describes how we calculate refunds and outlines our policy on gift refunds.  Our refunds policy does not affect your statutory rights.  Some notes about refunds:
  • When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

How Refunds Are Calculated


 Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs). 
Toysafari.co.uk will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
  • where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • we will refund only standard (Airmail) postage charges for items delivered outside the UK
  • Where we collect an item from you, we reserve the right to recover the costs of collection from you.
  • If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.
Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK.
 
 
Your Statutory Rights
Cooling-off Period
Note: We have extended our returns policy for the Christmas season to enable you to start your Christmas shopping early. Items purchased from Toysafari.co.uk and dispatched between November 1, 2006 and December 31, 2006 inclusive may be returned before midnight on January 31, 2007 for a full refund, subject to all other conditions outlined in our returns policy.
1. Purchases
At Toysafari.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we also cannot accept cancellations of contracts for the purchase of gaming cards or boxed games or any product where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please email us at Toysafari@hotmail.co.uk, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us using the personalised return label that we will have emailed you so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Return a Damaged or Incorrect Item
This page explains what to do if you've received a damaged, defective or incorrect item from Toysafari.co.uk. This returns policy does not affect your statutory rights.
Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.
If the item was damaged in transit
  • If you take delivery of a Toysafari.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Email Toysafari@hotmail.co.uk to let us know and we will send you a personalised return label for your item for you to print.
If we sent you an item you did not order (an "incorrect" item)
  • As soon as you find out we've sent you an incorrect item, email us at Toysafari@hotmail.co.uk and we will reply with a personalised return label for your item for you to print. Send the incorrect item back to us using a personalised return label and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, tell us what the correct item should have been, and we'll send you the correct item as soon as we can.

Note: in the event of Toysafari.co.uk sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Toysafari.co.uk within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.